Our Service Approach

At Portal, Inc we believe that every person is a unique and distinct individual.  So we provide a person-centered approach to meet the needs of each person served.  Our staff members don't consider themselves caregivers.  Rather, they are mentors and coaches who empower participants to make decisions and personal choices for themselves.  

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We're respectful, engaging and positive towards our participants.  At the same time, we have high expectations of them, and - more often then not - they live up to and exceed those expectations by challenging themselves and taking thoughtful risks. 

Being active in the greater community is essential to the services offered, and we provide our participants with plenty of opportunities to do so, including access to paid jobs, service projects and social events.  In the process, we create learning moments in their lives every day.

We understand that for many individuals, behaviors are a way of communication, and sometimes coping.  So we take
a proactive approach to addressing behaviors that may not always be constructive.  We support natural consequences, and utilize replacement strategies to channel the behavior in a constructive direction.

Thanks to the United Way of Northern Ozaukee, staff receive MANDT training.

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Our Mission:
To enhance opportunities for people with disabilities to participate fully in their community as valued neighbors, productive workers and respected citizens.